FAQ

Independent laboratories have proven that most of our formulas are stable for more than 30 months. Thus, according to the Cosmetics Directive, they do not need to have an expiry date.

We mention the PAO, ie the Period After Opening, on each of our products. So you can see on our boxes a pictogram representing an open jar indicating the recommended period for use, once the packaging is open. It usually ranges from 6 months (6M) to 12 months (12M).

We distribute our products through pharmacies, drugstores and Sephora. To find the sales points nearest to you, click here.

The entire range is designed without parabens.

We do not carry out animal testing for our finished products and thus comply with the applicable European regulations. Nor are they made of animal materials, except products made from the hive, such as beeswax. We test our finished products by alternative or clinical methods on volunteers. In addition, to ensure total objectivity, these tests are conducted by independent laboratories. Our priority is to guarantee you perfect safety from our products.

Due to very strong demand, unfortunately we cannot send samples any more. We invite you to visit one of our sales points nearest to you. An adviser will help you discover the products adapted to your type of skin and give you samples. 

Absolutely, Garancia products are mixed. Men can use Philtre Légendaire and Centenaire Retrouvé® as aftershave to avoid irritation due to shaving. They also like Pschitt Magique®, which is fast, simple and effective to use, and cleans and purifies the skin after an electric shave. The non-greasy, silky texture of the Mystérieux Repulpant® anti-ageing serum is very popular as well as the lighter Diabolique Tomate® Water Cream.

Larmes de Fantôme® roll-on is a treatment specially designed for the eyes, as well as the eyelids. What’s more, Mystérieux Repulpant® serum and En 2 Coups de Baguette® make-up remover are suitable for the face and eyes. They can therefore be applied to the contour around the eyes.

The brand doesn’t want to be classified as "organic" care. Garancia offers natural products, made of numerous plant extracts, some of which are organic, but also "high-tech" active ingredients such as certain peptides (anti-puffiness, anti-dark circles, anti-wrinkles...) that make Garancia care products innovative and at the forefront of the latest advances in cosmetological research.

The age at which Garancia products can be used varies according to the ranges. In fact, the Marabou Range, specially designed for combination to oily skin prone to imperfections, can be used from puberty. It is also suitable for more mature skin prone to imperfections. The Mysterious Range, with its anti-ageing action, is used according to the intensity of your wrinkles. We advise you to make your beauty diagnosis online to discover which treatments are best suited to your skin type.

The complete list of our ingredients is on our product packaging. For more information, feel free to contact our Consumer Services via the Contact section.

FROM A PACKSHOT, CREATE A SPECIAL VISUAL FAQ BY ADDING ARROWS AND NUMBERS TO INDICATE: 1. LOGO FOR THE BRAND OR RANGE 2. PRODUCT NAME AND PROPERTIES: Designation of benefits and main ingredients of the product 3. TYPE OF SKIN recommended for using the product 4.CONTENTS: Quantity of product indicated by weight or volume. The e that precedes this indication ensures that the quantity of product is checked and complies with the measuring system used in the European Union. 5. DESCRIPTION: Details of the benefits and results of the product. It may be translated into several languages. 6. INGREDIENTS: INCI (International Nomenclature of Cosmetic Ingredients) list of ingredients in the formula by descending order of concentration. 7. PACKAGING TYPE: HDPE, PP, PET correspond to the packaging materials. 8. MADE IN FRANCE: Product made in France. 9. LABORATOIRE GARANCIA, 10 Avenue du Recteur Poincaré 75016 Paris Name and mailing address of the producer. 10. www.garancia-beauty.com: Brand’s website address 11. ECO-PACKAGING: Financial participation in European programmes for the disposal and recycling of all packaging components. 12. SHELF LIFE AFTER OPENING: Recommended shelf life in number of months, during which the product should be used once opened, under normal storage conditions and not exposed to extreme temperatures. Eg: 12M the product can be used for 12 months after opening 13. ACL CODE: Internal product reference. 14. EAN CODE: Bar code number. INSTRUCTIONS FOR USE: Information indicating the special precautions for use and the list of ingredients when this information is not present on the packaging.

To create a Garancia account, go to the Login box. Fill in your Surname, First Name, Email, Country, Date of Birth and Password. Then click Create my account

To change your password, sign in to your account and go to the Personal Data area. Click on email and password and then on Change password. Fill in your current password and the new password. Validate to confirm the change

To get your password, go to My Account. Click on "Forgotten password". Fill in your email address. A password reset email will be sent to you.

If you encounter problems in creating your account, please contact us on suivicommande@garancia-beauty.com. Our little helpers will be happy to help you.

To participate in the Enchant’ Me program, you simply need to have or create a customer account on our online store.
Thanks to your past orders, you will accumulate stars, which will allow you to exchange them for the care of your choice among our list of gifts.

Psst... You don't have an account? Create yours now and get 50 free stars!

You collect points for each order placed with your customer account. For 1€ spent, you earn 1 star.
You can collect even more stars by doing small actions, like following us on Instagram or filling in your birthday!

Once you've reached the required star level, you'll be able to treat yourself to the skincare of your choice from the magical list concocted by our fairies.

Simply go to the "My enchanted gifts" section, select the gift you wish to receive by clicking on "Enchant me".
You will have to add the product to your cart, copy the generated code and paste it in the promo code section when you finalize your order. Your treatment will be immediately offered. Magical, isn't it?

Your enchanted gift will be in your package with the rest of your order.

If your points balance allows it, you can benefit from several gifts during the year, as part of the Enchant' Me program.
However, it will not be possible to benefit from 2 gifts offered within a single order.

Your star counter is present at the top of this pop-up. It is updated in real time.
When you select a gift, the corresponding number of stars is automatically deducted from your star counter.

One year after the creation of your customer account, your star counter returns to zero.
 After 12 months, you can still collect stars for the current year.

Yes, it allows you to offer 50 stars to your referral, and benefit from it as well.
You can spread the Garancia magic to everyone you know, there's no limit to the magic!

Enchant' Me is open to everyone, worldwide. So you can benefit from it too.

Enchant' Me is an online loyalty program only, it concerns only the orders made on our own website.

Select your products, add them to your basket by clicking on "Add to basket", then finalise your order. To finish, you need to: - Log in by creating an account, or using your e-mail address and your password to access your personal space - Choose your delivery method - Indicate recipient and payer details - Enter the card payment information - Confirm the transaction Customer services are at your disposal for any questions or support you might need!

To add a product to your order, simply click on "CONTINUE MY PURCHASES" on the summary page of your basket. You will then be redirected to the page which contains all our products. To order a new product, select the product you fancy and click "add to basket".

Simply enter the code in the "PROMOTIONAL CODE" box on the summary page of your basket. The product on offer will then appear in your basket.

Once the promotional code has been entered, the product on offer should appear in the summary of your order.

If after placing your order, you realise that the product on offer does not appear in the summary of your order, we invite you to contact us within an hour of placing your order at the following address: suivicommande@garancia-beauty.com to rectify the omission of the promotional code before your parcel is prepared.

After placing your order, you will receive a confirmation email from Laboratoire Garancia with a summary of your purchases. If you haven’t received your confirmation email within 24 hours of confirming your order, check to see if it has been misdirected into your ""junk mail"" folder. If this is not the case, please contact us at the following email address: suivicommande@garancia-beauty.com You can also, at any time, track your order in your My Account / My Orders area.

Your order number is on the confirmation email. You can also find it in your My Account / My Orders area.

You have the option to modify or cancel your order if it has not been prepared yet. To check if it’s still possible to modify or cancel your order, we invite you to contact us at the following email address: suivicommande@garancia-beauty.com. Our little helpers will answer all your questions. In addition, you can use your right of withdrawal for 14 days following receipt of your order. For more details, please refer to our Terms and Conditions of Sale.

Yes, all Garancia products with the exception of the Kit d’Ensorcelement and Pschitt Magique Format Voyage are included in the loyalty offer.

You can pay for your purchases by bank card (Carte Bleue, Visa, MasterCard, AMEX), or through your Paypal account.

Your online payment is 100% secure. The bank transaction will take place directly between you and the banking organisation. No data is stored on our servers, so the confidentiality of your bank information is guaranteed

After filling in your bank card details and validating your order, our service provider will ask your bank to confirm payment and give its authorisation. If your payment is refused, please contact your bank.

Following validation of your order, a confirmation e-mail will be sent to you with a link to your statement. You will need to enter your details (login and password) to access your personal space. You can also find your PDF statement directly in your My Account / My Orders area.

After confirming your order, we commit to prepare your order within 24 hours to 2 working days. The order is then entrusted to the postal service. Depending on the delivery method you have chosen, your order will arrive within the following deadlines:

Total shipping time :

- Colissimo Suivi J+3/4
- Point Relais Mondial Relay J+2/3 : 8 days maximum kept by the parcel pick up point
- UPS J+1/2

You get free delivery on purchases above €10 on the Laboratoire Garancia website, in Point Relais, in mainland France.

Laboratoire Garancia delivers all over the world only by UPS. You get free delivery above the thresholds indicated below. Additional custom fees will be added for any order outide of European Union. 

For Europe excluding : Estonie, Lituanie, Lettonie, Bulgarie, Chypre, Croatie, Malte, Slovaquie, Slovénie, Andorre, Jersey, Guernesey, Liechtenstein, Saint Marin :

Express delivery charge (UPS) : 15,43 €
Express delivery time (UPS) : 2 days 
Free delivery (UPS) from : 100 €

For Switzerland :

Express delivery charge (UPS) : 27,2 €
Express delivery time (UPS) : 2 days
Free delivery (UPS) from : 125 €
 
For the following European countries :Estonie, Lituanie, Lettonie, Bulgarie, Chypre, Malte, Slovaquie, Slovénie  :

Express delivery charge (UPS) : 15,43 €
Express delivery time (UPS) : 8 days

For the rest of the world including Croatie, Andorre, Liechtenstein, Saint Marin, Jersey, Guernesey  :

Express delivery charge (UPS) : 27,2 €
Express delivery time (UPS) : 8 days

Delivery is not available for the moment for Emirates, Dubai and Hong Kong due to technical matters. Thank you for your understanding. 

***Additional fees will be charged after payment by customs. Each custom office apply their own fees and we dont have access to the exact amount. Please note that this amount is usually between 30% and 60% of the total amount of your order. ***

You can track the status of your order 24 hours a day, on the Garancia website, in your My Account / My Orders area.

Our Customer Services are at your disposal by phone on +33 (0)1 45 20 73 65 or by email: suivicommande@garancia-beauty.com

Upon receipt of your order, you have a period of 14 days to return the item(s) you wish to exchange to the following address: GARANCIA chez STACI 4 N° 4625 - Retours Zac du Vert Galant 5-7 Avenue des Gros Chevaux 95310 ST OUEN L’AUMONE In order for the refund to be accepted, the product(s) must be in perfect condition, in their original packaging and unused. After receipt of the product(s) to be exchanged, we will proceed to refund the product(s) to be exchanged. You can reorder on our website www.garancia-beauty.com. The processing time of parcels, when returned, can take between 2 and 3 weeks. Beyond this period, we invite you to contact our Customer Services at the following email address: suivicommande@garancia-beauty.com

Upon receipt of your order, you have a period of 14 days to return the item(s) you want to be reimbursed for to us at the following address: L4 LOGISTICS E-BOUTIQUE GARANCIA 44 AVENUE PAUL LANGEVIN Batiment 1, Cellule 2 91130 RIS ORANGIS For the refund to be accepted, the entire order must be returned, the product(s) must be in perfect condition, in their original packaging and unused. Any gifts obtained must be returned. Laboratoire Garancia undertakes to make the refund as soon as possible, at the latest within 14 days.

By phone: +33 (0) 1 45 20 42 24

By e-mail: complete the Contact form.

By mail: Laboratoire Garancia, 42 Rue Jean de la Fontaine, 75016 Paris

We are constantly on the lookout for talent.

You can send us your spontaneous application by email to:

A job: recruitment-rh@garancia-beauty.com
An internship: stage@garancia-beauty.com

For pharmacies and drugstores:

By e-mail: s-bavera@garancia-beauty.com
By phone: +33 (0) 1 80 05 37 27
By mail: Laboratoire Garancia, 42 Rue Jean de la Fontaine, 75016 Paris